2023 has been a year of tremendous growth for Sayward Delivery, and we are incredibly grateful to our amazing customers! As we approach our first fiscal year end, we need to update our terms and conditions. This will allow us to continue providing a high level of customer service and community support.
These updates apply to all deliveries on or after June 8, 2023.
Overview of Updates
- Personal Shopping
- Invoice Due Dates
- Overdue Invoices
- Credit Card Payments
Personal Shopping
Sayward Delivery started out as a delivery service between Campbell River and Sayward for stores that offer online ordering. Our customer would place an order online with at their preferred store, and we would pick it up and deliver to Sayward.
Increasingly often, we are asked to purchase items on behalf of our customer in addition to providing delivery.
Impact to Sayward Delivery
- Purchasing goods for our customer through Sayward Delivery bank accounts increases the complexity of our bookkeeping, and the cost of our year end accountant and laywer for regulatory filing.
What is Changing
- Going forward, goods that we purchase on your behalf will be billed with a small 5% markup to offset the additional cost of providing this service.
How to Avoid Markup Fees
- Pay the retailer or restaurant directly for their goods if the option is available.
Invoice Due Dates
Sayward Delivery has been very flexible on timing when it comes to payment of services.
Impact to Sayward Delivery
- Recently we had to turn away business from a customer who wanted us to purchase and deliver goods for them. This is due to Sayward Delivery's bank account being entirely used up with purchases on behalf of our customers who had not paid yet for their goods or delivery.
What is Changing
- Residential invoices are now due once the delivery is complete and the invoice has been sent. If the invoice remains unpaid after 3 days, a small 5% fee will be charged to help offset the cost of using credit when cash flow is unexpectedly reduced due to non-payment.
- Business and Government invoices are due once the delivery is complete. Unpaid invoices after 14 days will incur a 5% late fee to help offset the cost of using credit when cash flow is unexpectedly reduced due to non-payment.
How to Avoid Late Fees
- Pay invoices upon receipt, or at least before they are late.
Overdue Invoices
If you have an unpaid invoice from Sayward Delivery and request an additional delivery, we may request payment of the outstanding invoice prior to providing additional services.
Credit Card Payments
Sayward Delivery accepts credit card payments.
Impact to Sayward Delivery
- Providing credit card payments costs Sayward Delivery monthly fees and transaction fees.
- When we purchase goods on behalf of a customer and get paid by credit card, the actual amount we receive is less than the amount we have paid. In other words, we lose money on that transaction.
What is Changing
- Credit card payments will be subject to a small 5% fee to offset the cost.
How to Avoid Credit Card Fees
- Pay by email money transfer.
- Pay by cash.
Summary
- The changes listed above will allow us to keep our delivery prices steady despite rising gas prices. Delivery of a small item (such as a prescription) from Campbell River to Sayward is still only $10!
- If you read this post and think it is about you specifically, rest assured that it is not. These updates are a result of a mind blowing amount of purchases and deliveries in a short period of time that simply overwhelmed our financial reserves and prevented us from serving even more customers.
- If you have a specific need that does not align with the above changes, please contact us with your request and we will do our best to work with you.
We are pleased to announce the addition of Port Alberni to our Vancouver Island courier network. Courier shipments from Sayward to Port Alberni start at $40+gst for small parcels and documents.
Please contact us for quotes of large or heavy shipments.
This was truly a test of our packing skills, but we made it all fit for 2 large Easter grocery shops in one load.
Today was a load of 8' and 12'
posts delivered to Sayward from Campbell River.
Beginning in April, Sayward Delivery will be adding RV & Boat towing services for bumper tow loads under 7000lbs.
This is a great option for getting your unit serviced down island, or just moving it to a new location.
Pricing varies by weight and distance, so please contact us for a quote.
If you have a 5th wheel and are interested in help moving your unit, please let us know. Your feedback helps us decide where to invest into our business.
We are pleased to bring award winning Cowichan Valley wines closer to home, with wine delivery from Cowichan to Sayward. Place an order for wine from any winery in the Cowichan Valley, then let us know and we will deliver it to your door.
Wine Cost:
- Varies by winery and wine
Delivery Cost:
- $35 first case
- $10 each additional case
Sayward Delivery is pleased to introduce a courier service that connects Sayward to South Vancouver Island and the Gulf Islands.
Pricing for courier deliveries are as follows from Sayward (1 parcel):
- Sayward to Nanaimo $30+gst
- Sayward to Victoria $40+gst
- Sayward to Saltspring Island $40+gst
- Sayward to Gabriola Island $40+gst
- Sayward to Denman Island $40+gst
- Sayward to Hornby Island $40+gst
- Sayward to Pender Island $80+gst
- Additional parcels only $5+gst each
Delivery from any of the above locations to Sayward is also available at the same price.
Sayward Delivery is pleased to now offer delivery of hot food. Contact us to enjoy a hot meal with someone else doing the cooking.
Sayward Delivery has added a plug in cooler to The Transporter to keep temperature sensitive medications safe during the drive.
1. An average vehicle getting approximately 25 miles per gallon is about 9.4 litres per 100 kilometers.
2. An average round trip distance from Sayward Village to Downtown Campbell River and back is 150 kilometers.
3. The average price of gasoline is 1.89 per litre in October 2022.
4. The average round trip between Sayward and Campbell River uses 14.1 litres of gasoline.
5. The average cost of a round trip between Sayward and Campbell River is $26.65 in gasoline.
6. Sayward Delivery will bring your pickup order from any store in Campbell River to anywhere in Sayward starting at $10.
7. Save up to $16.65 and 2 hours every time you use Sayward Delivery to bring you an order from any store in Campbell River to your home in Sayward.
* https://en.wikipedia.org/wiki/Fuel_economy_in_automobiles
Sayward Delivery will pick up your online order or phone order from stores in Campbell River, and deliver it to your door in Sayward Valley or Sayward Village.
Save time and fuel when you let us do the driving. Avoid travelling during bad weather. Stay at home when you are sick. Let us bring you supplies.
Stay safe! Let us bring you the next round. We deliver beer, wine and spirits from the Coop or Resort liquor stores.
Get your prescriptions without leaving home. We deliver from Campbell River pharmacies to Sayward.
Get your groceries without leaving home. We deliver from Campbell River grocery stores to Sayward.
Do your Christmas shopping without leaving home. We deliver holiday purchases from Campbell River to Sayward.
